Imfinemate-legal

Privacy PolicyLast updated: 16 May 2026This privacy policy explains how I'm Fine Mate collects, uses, and protects personal information when you use this website or purchase the guide. I'm Fine Mate is operated by a sole trader based in the United Kingdom ("we," "us," or "I"). If you have any questions about this policy, contact [email protected].Who is responsible for your dataFor the purposes of UK GDPR and the Data Protection Act 2018, the data controller is the sole trader operating I'm Fine Mate. The operator's full legal name and contact address are available on request — write to [email protected]. For day-to-day enquiries, the contact email above is the fastest route.What information we collectWe collect personal information only when you voluntarily provide it. Specifically:Email address — when you sign up to receive The 3am Letter (our free PDF), or when you purchase the guide
Name and billing information — when you make a purchase, collected and processed by Payhip, our payment processor. We do not see or store your payment card details
Email content — if you reply to any of our emails, we will see and store your reply for the purposes of responding to itWe do not use cookies, tracking pixels, or analytics tools at this time. If this changes in the future, this policy will be updated and we will notify subscribers.Why we collect itTo deliver what you've asked for — sending you the free letter, the purchased guide, and related materials
To respond to you — if you write to us, we read and reply
To send occasional related emails — about updates to the guide, future related products, or relevant resources. You can unsubscribe at any time using the link in every email
To meet legal and tax obligations — keeping records of sales for HMRC complianceThe legal basis for processing is your consent (for email signups) and contractual necessity (for purchases).How long we keep itEmail subscribers — for as long as you remain subscribed. Unsubscribe at any time, and your email address will be deleted from our active mailing list within 30 days
Purchase records — kept for 6 years as required by UK tax law
Email replies — kept indefinitely unless you ask us to delete themWho we share it withWe share the minimum data necessary with the following service providers:Payhip — our payment processor; handles your purchase and stores your transaction details
MailerLite — stores and sends your emails on our behalf
Stripe / PayPal — payment infrastructure used by PayhipWe do not sell, rent, or otherwise share your personal information with third parties for marketing or commercial purposes.Your rightsUnder UK GDPR, you have the right to:Access the personal information we hold about you
Correct any inaccurate information
Request deletion of your data ("right to be forgotten")
Object to processing or restrict how we process your data
Receive your data in a portable format
Withdraw consent at any timeTo exercise any of these rights, email [email protected]. We will respond within 30 days.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection authority, at ico.org.uk or by calling 0303 123 1113.
Security
We take reasonable steps to protect your personal information, including using reputable service providers with their own security measures. However, no online service is completely secure, and we cannot guarantee absolute security.
Children
This service is intended for adults. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
This policy may be updated occasionally to reflect changes in how we operate or in relevant law. The "Last updated" date at the top of this page will reflect the most recent change. Material changes will be communicated to email subscribers.
Contact
For any questions about this policy or how we handle your data: [email protected].

Refund PolicyLast updated: 16 May 2026Because I'm Fine Mate is a digital product delivered instantly, the standard 14-day cancellation right under the UK Consumer Contracts Regulations 2013 does not apply once you have started downloading the files. By completing your purchase, you expressly consent to immediate digital delivery and acknowledge that this right is waived.
Refunds are available in these specific circumstances:Technical issues — if you are unable to access or download the files due to a technical problem on our end, and we cannot resolve it within 7 days, you are entitled to a full refund
Files not received — if you do not receive your download links within 24 hours of purchase, despite checking your spam folder, contact us and we will resend them. If we cannot deliver the product, you are entitled to a full refund
Purchased in error — if you have not yet downloaded any of the files, contact us within 14 days of purchase and we will issue a full refundRefunds are not available for:Files that have already been downloaded
Buyer's remorse after downloading
Dissatisfaction with the content of the guide, provided it has been delivered as describedHow to request a refund
Email [email protected] with your order number and a brief description of the issue. We aim to respond within 3 working days. Approved refunds will be processed via the original payment method, typically within 5–10 working days.
Statutory rights
Nothing in this policy affects your statutory rights as a consumer under UK law, including your right to a refund if the product is not as described, not of satisfactory quality, or not fit for purpose.Contact - [email protected]

Terms of SaleLast updated: 16 May 2026These terms govern your purchase of I'm Fine Mate, a digital guide sold by a sole trader operating I'm Fine Mate ("we," "us," or "I"), based in the United Kingdom. The operator's full legal name and contact address are available on request — write to [email protected]. By completing your purchase, you agree to these terms.The productWhen you purchase I'm Fine Mate, you receive a bundle of digital files consisting of:I'm Fine Mate — the main PDF guide
The Pocket Card — a printable PDF
The Conversation Script Pack — a PDF
A Letter for Someone Who Loves Him — a PDF
A check-in email, sent approximately 14 days after purchaseThe files are delivered electronically via email immediately after purchase.Price and paymentThe price of the guide is displayed on the website at the point of purchase and is inclusive of any applicable UK VAT. Payment is processed by Payhip and supported payment processors (currently Stripe and PayPal). We do not see or store your payment card details.Your licenceWhen you buy I'm Fine Mate, you receive a personal, non-transferable, non-exclusive licence to use the files for your own personal benefit. You may:Read the files on any device you own
Print copies for personal use
Share specific bonus materials (such as the Letter for Someone Who Loves Him) with a person it was written forYou may not:Resell, redistribute, or republish the files
Share the files publicly online, in private groups, or via file-sharing services
Reproduce the content (in whole or substantial part) in your own products, courses, or written work without written permission
Claim authorship of the contentCopyright remains with the author. Unauthorised distribution may result in your licence being revoked.DeliveryThe files are delivered immediately after purchase via an automated email from Payhip. If you do not receive your delivery email within 24 hours, check your spam folder and contact [email protected].DisclaimerI'm Fine Mate is intended as a quiet, supportive read for men experiencing the kinds of stress and pressure described in the guide. It is not medical advice, psychological treatment, or a substitute for professional care. If you are experiencing a mental health crisis, please contact the helplines listed on the resources page or in the guide itself.
Nothing in this guide constitutes medical, psychological, financial, or legal advice. Decisions about your health and wellbeing should be made in consultation with qualified professionals.Limitation of liabilityTo the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the guide.
Nothing in these terms limits our liability for death or personal injury caused by negligence, or for fraud, or for any other liability that cannot be excluded under UK law.RefundsSee our separate Refund Policy.PrivacySee our separate Privacy Policy.Changes to these termsWe may update these terms occasionally. The "Last updated" date at the top of this page will reflect the most recent change. Your continued use of the website constitutes acceptance of any changes.Governing lawThese terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
ContactFor questions about these terms: [email protected]